INTERNSHIP REPORT ON “Standards and effects of Employee Satisfaction on robi telecommunication

ACKNOWLEGEMENT

First of all, I wish to express my gratitude to the almighty ALLAH for giving me the strength to perform my responsibilities as an intern and complete the report within the stipulated time.
I am deeply indebted to my Faculty Advisor Ms. Syeda Shaharbanu Shahbazi, Senior Lecturer, BRAC Business School, and BRAC University for her whole-hearted supervision during my organizational attachment period. I am also grateful to Mr. Mahmud Hasan Faruquee, as my organizational supervisor. It would have been very difficult to prepare this report up to this mark without their guidance.
My gratitude goes to entire CSO Department, of BRAC University for arranging Internship Program that facilitates integration of theoretical knowledge with real life situation.
Last but not the least, I would like to convey my gratitude to Mr. A.Z.M. Akhlaqur Rahman, Manager, SPI and Md..Shariful Huq, Engineer, SPI, for helping me in furnishing the report. Moreover, I would also like to express my gratitude to my Robi Axiata Ltd fellows, seniors and colleagues who gave me good advice, suggestions, inspiration and support. I must mention the wonderful working environment and group commitment of this organization that has enabled me to deal with a lot of things.

EXECUTIVE SUMMARY

This report is prepared on the basis of my three-month practical experience at Robi Axiata Limited. This internship program helped me to learn about the practical scenario of a Telecommunication Company. Robi Axiata Limited is a dynamic and leading countrywide GSM communication solution provider. It is a joint venture company between Axiata Group Berhad, Malaysia and NTT DOCOMO INC, Japan. Robi Axiata Limited, formerly known as Telecom Malaysia International (Bangladesh), commenced its operation in 1997 under the brand name Aktel among the pioneer GSM mobile telecommunications service providers in Bangladesh. Later, on 28th March 2010 the company started its new journey with the brand name Robi. This report has been presented based on my observation and experience gathered from the company. The organization has many divisions and departments but he focus is given more on the level of employee satisfaction in Technical Division as I only got the opportunity to work in this division.
The report mentions about the facilities and benefits Robi Axiata Limited provides to their employees. A research is conducted to draw a conclusion on the effects of these facilities and benefits. The result that is found is quite considerable. However Robi Axiata Limited should work a lot to convince and sustain their existing employees. The result of the research is described in details in this report in the later chapters.
After knowing the scenario of Robi Axiata Limited in terms of their employee satisfaction a lot of recommendation came up. The report also consist recommendations and conclusion according to my point of view, which I think would improve the environment of the organization if implemented.

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